AliExpress Netherlands
AliExpress Netherlands Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AliExpress Netherlands has a 1.8 star rating from 122 reviews and widespread negative sentiment; many customers ask for refunds and report poor customer service.
Key Takeaways for Future Customers
- Expect mixed delivery outcomes and check tracking carefully when reading AliExpress Netherlands reviews.
- Be prepared to file a refund or dispute if items arrive damaged or not received.
- Keep payment and order proofs handy for billing or Klarna disputes.
Negative Feedback / Risk Areas
- Frequent complaints about lack of customer service and unresponsive support.
- Recurring refund delays and partial refunds instead of full reimbursement.
- Problems with returns, wrong or broken goods, and persistent marketing emails.
Positive Feedback
Customers note low prices and cheap products as the main advantage.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
AliExpress Netherlands has a 1.8 star rating from 122 reviews and widespread negative sentiment; many customers ask for refunds and report poor customer service.
Key Takeaways for Future Customers
- Expect mixed delivery outcomes and check tracking carefully when reading AliExpress Netherlands reviews.
- Be prepared to file a refund or dispute if items arrive damaged or not received.
- Keep payment and order proofs handy for billing or Klarna disputes.
Negative Feedback / Risk Areas
- Frequent complaints about lack of customer service and unresponsive support.
- Recurring refund delays and partial refunds instead of full reimbursement.
- Problems with returns, wrong or broken goods, and persistent marketing emails.
Positive Feedback
Customers note low prices and cheap products as the main advantage.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Capelle Aan Den Ijssel, South Holland
Mine order that I had paid , I never receive any e-mails from the company Aliexpr
I'm not receiving any mails from my order. Why should I pay for fast delivery that cost me 89 and don't receive any mails?
Is this a scam? I want my money back.
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t pay nothing in front
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Heerlen, Limburg
The return is impossible
- DPD max parcel weight is 31.5 kg.
- Item weighs ~100 kg in a wooden crate.
- Refund requested as return-impossible.
AliExpress Refund Problem – Impossible Return for 100 kg Package (Order 306389****848276)⸻Review:I purchased an item from AliExpress (Order ID: 306389****848276). The item was delivered in a wooden crate weighing approximately 100 kg.AliExpress requires the item to be returned before issuing a refund.
However, the return shipping label provided is for DPD, which only accepts parcels up to 31.5 kg.
Because of this weight limitation, returning the item using the provided label is physically impossible.I contacted DPD and they confirmed that they cannot accept parcels of this size and weight. I also contacted the seller as instructed, but the seller refused to provide any refund if the item cannot be returned.This dispute has been ongoing for more than two months and the same response keeps repeating without a practical solution.Requiring the return of a 100 kg wooden crate using a courier that only accepts 31.5 kg parcels is not a realistic return solution.I am requesting a fair resolution from AliExpress: a full refund without requiring the return of the item because the return is impossible due to logistics limitations.
The item was delivered in a wooden crate weighing approximately 100 kg.The courier company DPD only accepts parcels up to 31.5 kg, therefore returning the item using the provided return label is impossible.The seller refused to provide a refund if the item is not returned.This dispute has already been ongoing for more than two months and AliExpress has not provided a fair solution.Impossible Return Requirement – 100 kg Package vs 31.5 kg Courier LimitReview:I purchased an item from AliExpress (Order ID: 306389****848276). The product was delivered in a wooden crate weighing approximately 100 kg.AliExpress requires the item to be returned before issuing a refund.
However, the return label they provided is for DPD, which only accepts parcels up to 31.5 kg. This makes the return physically impossible.I contacted DPD and they confirmed they cannot accept this shipment due to the weight limitation.
I also contacted the seller as instructed by AliExpress, but the seller refused to provide any refund if the item is not returned.This dispute has now been ongoing for more than two months, and the situation keeps repeating without a practical solution. Requiring a return under these circumstances is not reasonable because the provided return method cannot handle a 100 kg wooden crate.I am requesting a fair resolution: a full refund without requiring the return of the item since the return is impossible due to logistics limitations.I hope AliExpress will review this case seriously and resolve the issue fairly.
Therefore, it is physically impossible to complete the return using the required carrier. The return requirement is not feasible due to carrier weight restrictions. Please process ref und as return-impossible. The designated carrier (DPD) has a maximum parcel weight limit of 31.5 kg.
My item weighs approximately 100 kg and is packed in a woo den crate. Therefore, it is physically impossible to return the item using the required carrier. The return requirement cannot be fulfilled due to carrier weight restri ctions. Please process refund as return-impossible.
The designated carrier (DPD) has a maximum parcel weight limit of 31.5 kg. My item weighs approximately 100 kg and is packed in a wooden crate. Therefore, it is physically impossible to return the item using the required carrier.
The return requirement cannot be fulfilled du e to carrier weight restrictions. Please process refund as return-impossible.
User's recommendation: If you decide to purchase, please be cautious and review everything carefully to avoid experiencing a situation like mine.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dordrecht, South Holland
Hallo M * 21st of February just after...
- Ordered a 'sipping bird' on Feb 21 after noon; it arrived Mar 27.
- Arrived broken with no liquid in it or in the box; no option to add a picture.
if an article isn't good (in my case: not packed well - broken) let it know to others - maybe, if more people complain, Ali Baba will take more care
21st of February, just after noon, I had ordered a 'sipping bird' (drinking lucky bird) - today (27th of March) it arrived: broken, no liquid in it, and not even (stains of) liquid in the box. Alas, I don't see the possibility to add a picture.
- Mostly cheap products
- Quality may vary
- Sometimes a product arrives being damaged
Preferred solution: Full refund
User's recommendation: take care that the sipping bird doesn't break during shipping
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beverwijk, North Holland
Refund
- Refund of 103.55 issued, then returned.
- Evidence provided; refund was reverted.
- They ignore messages and keep saying, wait 2 to 5 days.
They are scammers. For 8 days, I am contacting them.
They issued a refund of 103.55. The bank had some restrictions, so they sent the money back to them. I provided them with all the evidence. They just reply to me every day, 'Wait till you get it in the bank, 2 to 5 days.' As I already told them, the refund is reverted.
Please add my money to my credit. They just ignore my messages and keep telling me, 'Wait till you receive the money in the bank.
Preferred solution: Full refund
User's recommendation: Dont buy and if u buy dont expect they are trusted
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alkmaar, North Holland
Klarna return
Wanted to return the label of the dresses 2 months ago, and no one is helping me. I need it as fast as possible. I want to return the dresses.
Preferred solution: Return label
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Zevenaar, Gelderland
Waar is mijn scooter(110526****) verzonden 2 maart uit [GEOGRAPHIC_DATA]
Ik wacht op mijn driewielerscooter die ik besteld heb. En ik heb deze nog steeds niet ontvangen en volgens mij moet deze scooter al in [GEOGRAPHIC_DATA] zijn.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vlijmen, North Brabant
Ik heb op 16 april €20,45 om 22.19 af...
Ik heb op 16 april 20,45 om 22.19 af laten boeken met omschrijving 7JHDK5P714011****849738 Alipay. Machtegingskenmerk 2503**** via iDEAL maar nog niks ontvangen.
Bestelling 3D sportlogo voor swift auto in zilver.
En gedroogde bloemen bouwstenen flower brick dry 10314 met rozen en gerbera. Ik hoop dat ik van U een reactie krijg
- Niks gestuurd
- Geen geld terug
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nieuw-Weerdinge, Drenthe
Coupon
Dear Team,
The last purchase I made was a complete failure; I chatted with you about it. Three times you said to start a dispute to get a refund. Three times I got nothing; I lost 15 euros, and you gave me a coupon for 88 cents. What's wrong with you people? I have been a very long-time satisfied customer and spent a lot of money on your site. The service in the past was so much better and more honest; the last few years, the service got progressively worse. This results in a platform where the sellers are 100 percent protected and the buyers are not protected anymore. I read that you are losing more and more customers; perhaps it would be wise to contemplate this.
I wish you a good night.
Best regards,
Berry Schoenmakers
- Cheap
- No customer service
- No buyer protection
Preferred solution: Full refund
User's recommendation: Don't buy here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Middelkerke, West Flanders Province
Verkeerd leveringsadres
Ik krijg geen reactie op de oproep. De reden van deze oproep is dat mijn oude adres nog als leveringsadres is ingeschreven en er wordt een bestelling klaargezet momenteel, maar deze moet naar mijn nieuwe adres en dat is Westendelaan 41C bus 0002 te Wilskerke in West-Vlaanderen, België.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Voerendaal, Belgian Limburg
Goods not recieved
- Part of the order was not received; the pool cue is missing.
- Hydrogel screen protector is visible in history; Klarna payment was made; please refund.
Try to contact them but without an order number visible that will be difficult
Ik ordered goods and have not received part of the ordered goods!
I see also that the pool cue is not visible in my order history!! So I don’t see or know an order number.
The hydrogel screen protector is visible in the order history.
I already paid for the total order via Klarna. But I did not receive the pool cue!!!
Order was:
Poolstokken 147 cm / 57,9 inch Esdoorn Fancy Negen-Ball Keu Dubbele sectie Biljart Ontwerp Pool Wachtrij Stok Geschikt voor Black Eight 27,39
5 stuks Hydrogel Film Voor Samsung Galaxy S26 S25 S24 S23 S22 Ultra Plus S25 FE A57 A56 A37 A36 A26 A17 A16 5G Screen Protector 4,79
Totaal 32,18
Please return the money and let me know what went wrong
Best regards
Marcel Cellie M
- Variety
- Close
Preferred solution: Full refund
User's recommendation: Don`t ORDER there.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dordrecht, South Holland
Sent article broken
- The sipping bird arrived broken with the body and head apart.
- The glass bird had no liquid; I threw it away and want a free replacement.
Last month I ordered a sipping (nodding) bird. It was delivered today, but when I opened the box, the glass bird appeared to be broken, body and head apart, and there was no liquid anymore in it, not even any liquid in the box.
Alas, I had to throw it away—a waste of money and effort. I hope I'll get a new one for free.
- Mostly cheap products
- Delivery is sometimes sloppy
Preferred solution: Full refund
User's recommendation: when a product isn't good, let it know
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Noordwijkerhout, South Holland
Slechte bezorging
De vervoerder PDN express gooit de pakjes gewoon op straat zonder aan te bellen en iedereen die langskomt kan het meenemen.
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Verified Reviewer |
Rotterdam, South Holland
Doesnt give me an refund after return
I have returned my product and you guys say it's not the same item. Then just send the item back to me or give me a refund because now I lost 63 euros and my item.
- Non
- Robotic answers
- Bad service
- Non real person
Preferred solution: Full refund
User's recommendation: Dont buy here
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Verified Reviewer |
De Lutte, Overijssel
Very annoying that I can not stop the dozens of advertisement emails I tried it so many times, also on the website
- I keep unsubscribing but still receive emails and ads.
- I have stopped buying from AliExpress due to this issue.
I signed of on getting emails and advertisement after buyong productsAnd put the dozen emails a week on spam but it won’t stopCoukd you stop sending them toEmail aelderenbos@***.nl and to email akkemay3@***.com alsoThank you!!
Ik wil geen mails en reclames en blijf het afmelden en krijgt steeds binnenIk heb nu besloten geen producten meer te kopen bij Ali Express Zo vervelend ervaar ik de duizenden mails niet kunnen afmelden.
User's recommendation: Do not order here You will not get rid of the emails they keep on sending you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
The Hague, South Holland
Not recieving my order
- Two payments on Jan 25: 14.02 (7IKNX7E) and 18.19 (7IKNEF4) with nothing collected.
- The order was incomplete; no pants delivered.
At the 25th of January, I have paid an amount of 14.02. Description 7IKNX7E, but I didn't collect anything!
At the 25th of January, I have paid an amount of 18.19. Description 7IKNEF4. The order wasn't complete.
No pants!
I'm not amused; I hope you can understand.
Preferred solution: Full refund
Amsterdam, North Holland
Refund
- I asked for a refund but got a partial refund.
- I want my refund now.
- I have texted customer service many times with no response.
I asked for my refund but got a partial refund while nothing got delivered. I want my refund now.
I have texted customer service countless times and am not getting a response. I want my refund and a response now.
- Partial already refunded
- Not everything
Preferred solution: Full refund
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